Business Administration
Delve into the changing world of business administration
Communication Skills
Communication is a key element to business success. This course will help participants communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. It will help you understand the role of communication in business and how to effectively communicate with customers, clients, colleagues, and supervisors and the different channels it is presented with to ultimately improve your business success.
Customer Service
Customer service is essential for any business that wants to retain its clientele and grow. The ultimate goal of this course is to turn your customer into a partner, it is specifically designed to develop the participants’ skills and behaviors to offer exceptional service. This course also empowers participants to provide effective solutions to customer facing problems, when they arise. In today’s competitive marketplace, excellent customer service is a key differentiator. We are here to provide you with the tools you need to provide the high level of service that your customers expect and deserve.
Professional Office Management
Office management is a key component of any successful business. By keeping on top of office operations, businesses can ensure that they are running efficiently and effectively. An Office Management Course can teach you the necessary skills to manage an office effectively, including how to handle day-to-day operations, plan and implement office policies, and deal with common office challenges. In addition, it can help you develop the organizational and time management skills needed to keep an office running smoothly. This course can help you develop the skills needed to make your business more sustainable and profitable.
Time Management
This time management course can help you learn how to develop a clear sense of purpose, structure priorities, overcome negative behavior patterns, and leverage practical strategies, tools, and techniques to develop better time management skills. The course will teach you how to set realistic goals, schedule your time wisely, and stick to your plan. You’ll also learn how to identify and avoid time-wasting activities, deal with interruptions effectively, and manage multiple tasks efficiently. By the end of the course, you’ll have a better understanding of how to use your time wisely and achieve your goals.
Team Building
A team building course can help you understand the skills required to implement effective changes in the workplace. This course can help you create positive synergy amongst team members, figure out the purpose and direction of the team, and understand team skills and dynamics. It will equip you with the knowledge and tools you need to make lasting changes in your workplace. Building an effective team that works together to achieve common goals, by creating a plan of action, and implement change in a way that is positive and productive.
Presentation Skills & Email Etiquette
This course helps participants discover how to craft presentations around essential objectives, present key concepts and ideas with power and enthusiasm, design and present effective visuals, and employ techniques for polishing and mastering presentation delivery. Email Etiquette is also included in this course which enables you efficiently and effectively learn about e-mail policies and how to write professional e-mail memos that convey appropriate messages.
Job Design
This course will help you design roles and jobs to improve productivity, re-orienting jobs towards good work and considering new approaches in job design. You will examine job specialization, enlargement, simplification, extension and enrichment, new workforce analytical tools, job evaluation and much more. This course will be beneficial for professionals who want to learn how to improve productivity through job design.
Record Management
The course will give you an overview of the concepts and activities involved in managing records. You will learn about the different roles that records play in an organization and how records management cuts across organizational lines. By the end of the course, you should have a good understanding of the purpose of record keeping and how it can be used to improve operations.